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PRIVATE POLICY

Rules of purchase in the online store, delivery and return of goods
DELIVERY OF GOODS

  1. We can deliver your chosen goods to you throughout Lithuania and the European Union. For delivery to other countries, please contact us by email - info@ijandesign.com Shipping costs abroad, depending on the country, are calculated individually for each order. Please specify  the recipient's exact address, country and postal code. The buyer will be informed about the delivery costs by e-mail.

  2. The ordered product is sent no later than 5 working days after the date of payment. We will notify you by e-mail about the prepared and sent shipment. by post

RESPONSIBILITIES OF SELLER AND BUYER

  1. IJAN DESIGN takes a responsible approach to all orders, orders are sent in order. We strive to ship every order as quickly as possible, if you have any custom shipping requirements please get in touch.

  2. IJAN DESIGN does not assume responsibility for the violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.

  3. IJAN DESIGN reserves the right to change the shipping fee.

  4. During the delivery of the goods, the Buyer must check the condition of the shipment. If damage to the package is noticed, in the presence of the courier, it is mandatory to write down notes, take photos of the damage to the package or refuse to accept the package.

  5. After receiving the product and signing the bill of lading without comments, the shipment is considered to have been delivered in good order. In any case, the product warranty obligations remain valid.

RETURN CONDITIONS

  1. Based on the 2001 June 29 According to the order of the Minister of Economy of the Republic of Lithuania regarding the rules for returning and exchanging items, the buyer who has purchased goods in the online store www.ijandesign.com has the right to return the goods to the seller - IJAN DESIGN within 14 days of their purchase.

  2. In order to return or exchange goods, it is necessary to comply with the following conditions:

  3. To return the product(s),   you can do so within 14 (fourteen) working days from the day of delivery of the goods to you by informing the Seller using the means of communication specified in the contact section, specifying the name of the returned product, the order number and the return the reason

  4. When exchanging or returning a product, it is necessary to specify and submit a document proving the purchase - an invoice and apply by e-mail. email info@ijandesign.com

  5. The product to be exchanged or returned must be in its original, neat packaging, undamaged, unused, in the same package as you received it, without losing its merchandise appearance (labels intact, etc., this clause does not apply in the case of a defective product being returned).

  6. The seller has the right not to accept your returned goods if  you do not follow the established procedure for returning goods (the exchanged or returned goods were used, without original labels, damaged, were made individually according to a special order, or the return deadline has expired.

HOW TO RETURN GOODS

  1. The buyer returns the goods through the courier service, paying the shipping costs, except in cases where the goods are returned due to the quality of the goods or the wrong goods were delivered.

  2. Deliver the goods to the address specified by the seller.  When sending the goods by courier, please put them in additional protective packaging so that the original packaging is not damaged.

  3. Returning costs of quality goods returned (or exchanged) are paid by the buyer. Only the amount of money paid for the product is returned to the buyer. Shipping costs are not refundable to the Buyer.

  4. When the Buyer is not satisfied with the product's shape, size or color, model or configuration, but the product is of high quality, the Buyer returns the goods by paying the return (shipping) costs.

  5. The buyer can return or exchange the product purchased with a discount, but he will be refunded the amount paid for the product with the discount applied at the time of purchase.

  6. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar, suitable products.

  7. When the Seller does not have goods suitable for replacement, the Buyer will be refunded the amount paid, excluding the cost of delivery.

DAMAGED SHIPMENTS

  1. When you receive damaged goods (the packaging is intact, but one or more goods are broken, damaged), please contact us without hesitation. We care that your orders are happy, so we will replace the broken goods with the same or equivalent ones (upon agreement with you).

  2. Inform us about damaged goods, add photos so that we can quickly determine which goods have reached you damaged.

Julia Naradauskaitė
info@ijandesign.com

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Editorial: September 11, 2022

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